• <strong>Roles & Responsibilities:</strong>
• My roles and responsibilities were typically aligned with understanding the internal functioning of the bank, supporting day-to-day operations, and helping with customer service.
• Here’s a structured list of the key roles and responsibilities I handled :
• Customer Service & Front Desk Operations (Observation & Support)
• Assist in account opening procedures (KYC verification, documentation).
• Understand and help with deposit operations (FD, RD, current/saving accounts).
• Support in explaining banking products to customers.
• Operational Efficiency & Process Mapping
• Study the workflow of banking operations.
• Understand clearing
• Data Entry & Documentation
• Supported in data entry or updating customer records in banking systems.
• Help prepare compliance reports, internal audit logs, and documentation for regulatory purposes.
• Credit & Loan Operations (Back Office)
• Support the documentation and file processing for home loans.
• Learned about risk assessment.