<p>• <b>Led complete staffing strategy and delivery operations for the entire Morgan Stanley account (Wealth &amp; QAPM portfolios), </b>managing end-to-end resource fulfilment.&nbsp;</p><p>• <b>Actively collaborated with offshore sales and client teams</b> to understand upcoming project requirements, forecast skill needs, and design targeted hiring strategies aligned with delivery timelines and client expectations.</p><p>• <b>Drove account-level workforce planning and allocation</b>, ensuring on-time fulfillment of all client demands<b> while optimizing billability, revenue realization, and margin improvement across the Managed Unit (MU).</b></p><p>• <b>Enhanced hiring efficiency metrics by streamlining coordination between delivery, recruitment, and practice teams</b> — resulting in <b>reduced aging of demands and improved turnaround times (TAT).</b></p><p><span style="background-color: initial;">•</span><span style="background-color: initial;"><b>Developed and managed dashboards</b> and analytical reports to provide leadership with clear visibility into open demands, staffing progress, and billability forecasts.&nbsp;</span></p><p><span style="background-color: initial;">• </span><b style="background-color: initial;">Drove cost optimization initiatives</b><span style="background-color: initial;"> by converting non-billable associates to billable resources prior to their joining dates,</span><b style="background-color: initial;"> improving overall project utilization.</b></p><p><span style="background-color: initial;">• </span><b style="background-color: initial;">Identified and tracked critical demand pipelines</b><span style="background-color: initial;">, working closely with internal bench and recruitment teams to </span><b style="background-color: initial;">ensure delivery readiness before project kickoffs.&nbsp;</b></p><p><span style="background-color: initial;">• </span><b style="background-color: initial;">Enforced aging and SLA adherence</b><span style="background-color: initial;"> by coordinating across Practice, Recruitment, and Delivery functions to meet fulfillment timelines.</span></p><p><span style="background-color: initial;">&nbsp;</span><span style="background-color: initial;">• </span><b style="background-color: initial;">Oversaw end-to-end delivery lifecycle</b><span style="background-color: initial;">&nbsp;from profile screening and panel coordination to client interview feedback, offer release, and final allocation.</span></p><p><span style="background-color: initial;">• </span><b style="background-color: initial;">Chaired RMG governance calls to drive alignment</b><span style="background-color: initial;"> and accountability across all staffing functions, ensuring proactive closure of open positions before billing start dates.</span></p>