• <b>CRM & Customer Operations</b>: Provided customer support by handling inquiries, service requests, and issue resolution while maintaining high service quality; actively used CRM tools such as Salesforce to log, track, and manage customer interactions with accuracy, traceability, and reporting readiness. Managed CRM systems (Salesforce) for structured documentation, reporting, and process tracking.
• <b>Sales Support & Order Management</b>: Supported sales operations through product and service consultations, order processing, and CRM-based documentation management, enabling seamless customer lifecycle tracking.
• <b>Service Fulfilment, Delivery & Handover Coordination</b>: Coordinated vehicle delivery and customer handover activities, ensuring process compliance, timely execution, and real-time status updates within the CRM system.
• <b>Cross-Functional Coordination & CRM Reporting</b>: Collaborated with internal sales, operations, and service teams using CRM workflows and Salesforce dashboards to ensure smooth coordination, timely issue closure, and end-to-end operational visibility. Coordinated cross-functional teams to ensure service delivery compliance and timeline adherence.