• • <b>Led complete staffing strategy and delivery operations for the entire Morgan Stanley account (Wealth & QAPM portfolios), </b>managing end-to-end resource fulfilment.
• • <b>Actively collaborated with offshore sales and client teams</b> to understand upcoming project requirements, forecast skill needs, and design targeted hiring strategies aligned with delivery timelines and client expectations.
• • <b>Drove account-level workforce planning and allocation</b>, ensuring on-time fulfillment of all client demands<b> while optimizing billability, revenue realization, and margin improvement across the Managed Unit (MU).</b>
• • <b>Enhanced hiring efficiency metrics by streamlining coordination between delivery, recruitment, and practice teams</b> — resulting in <b>reduced aging of demands and improved turnaround times (TAT).</b>
• •<b>Developed and managed dashboards</b> and analytical reports to provide leadership with clear visibility into open demands, staffing progress, and billability forecasts.
• • <b style="background-color: initial;">Drove cost optimization initiatives</b> by converting non-billable associates to billable resources prior to their joining dates,<b style="background-color: initial;"> improving overall project utilization.</b>
• • <b style="background-color: initial;">Identified and tracked critical demand pipelines</b>, working closely with internal bench and recruitment teams to <b style="background-color: initial;">ensure delivery readiness before project kickoffs. </b>
• • <b style="background-color: initial;">Enforced aging and SLA adherence</b> by coordinating across Practice, Recruitment, and Delivery functions to meet fulfillment timelines.
• • <b style="background-color: initial;">Oversaw end-to-end delivery lifecycle</b> from profile screening and panel coordination to client interview feedback, offer release, and final allocation.
• • <b style="background-color: initial;">Chaired RMG governance calls to drive alignment</b> and accountability across all staffing functions, ensuring proactive closure of open positions before billing start dates.