• Processed check-ins, check-outs, and payments accurately while maintaining billing transparency.
• Handled guest inquiries via phone, email, and in-person, providing accurate information and solutions.
• Managed room reservations, updated booking systems, and coordinated with relevant department.
• Processed payments, issued invoices, and maintained error-free billing records.
• Supporting Front Office operations during peak hours, ensuring efficient guest flow.
• Maintained confidentiality of guest information and upheld hotel policies at all times.