• Acted as the primary point of contact for customers during the post-sales design and customisation phase of residential projects.
• Coordinated customisation requirements, layout modifications, finishes, and service changes in line with design standards and project timelines.
• Coordinated with Project, Construction, MEP, and Quality teams to ensure execution aligned with approved drawings and timelines.
• Supported stakeholder coordination between customers and internal teams to resolve design and execution issues.
• Monitored progress of unit-level works and supported timely closure of customisation within defined schedules.
• Maintained project documentation, approvals, and records on internal ERP systems for tracking and reporting.
• Followed up on customer payments as construction milestones were achieved, in line with the terms mentioned in the Agreement for Sale.
• Reviewed project timelines to identify delays, worked out applicable compensation or adjustments as per the agreement, and coordinated the necessary approvals.
• Conducted site inspections and quality checks prior to handover to ensure compliance with agreed specifications.