• Assisted in coordination and monitoring of UltraTechâ€™s 360Â° Customer Solutions (UTEC) with focus on adherence to commercial scope, service commitments, and timelines.
• Supported documentation and maintenance of service-related records, customer requirements, and internal correspondence for review and compliance tracking.
• Conducted process mapping and workflow analysis to understand end-to-end delivery against agreed commercial terms and service expectations.
• Collected, analyzed, and organized customer experience and operational data using MS Excel, enabling identification of gaps in service delivery, compliance, and efficiency.
• Coordinated with sales, technical, and service teams to align inter-departmental deliverables with commercial obligations.
• Gained exposure to risk awareness, quality control considerations, and service compliance in large-scale construction material operations.