• <b>Product Development for B2B Insurance: </b>Increasing the PLG (Payment Link Generated) success rate by 150
• percent, resulting in higher GMV and more policy bookings.
• Implemented a partner-specific customer support chatbot to expedite issue resolution, bringing down issue resolutions from <b>10-15 minutes</b> to<b> 3-4 minutes</b>. This initiative brought down social media escalations by <b>50%</b>.