<p>Dear Sir,<p>Priority Setting: <font color="#000000" style="background-color: rgb(255, 255, 0);">The priority is set based on the ticket's category.</font><br>Weekly Reminders: <font color="#000000" style="background-color: rgb(255, 255, 0);">Please allow me some time to implement this feature.</font><br>Resolved Status Verification: <font color="#000000" style="background-color: rgb(255, 255, 0);">If the user is not satisfied, they can reissue the same ticket, and the ticket status will automatically change.</font><br>Missing "Mess" Category:<font color="#000000" style="background-color: rgb(255, 255, 0);"> I have added this category.</font><br>Sub-Category Options: <font color="#000000" style="background-color: rgb(255, 255, 0);">Please share the categories and subcategories you would like to add or improve.</font></p><p><font color="#000000" style="background-color: rgb(255, 255, 255);">Regards,</font></p><p><font color="#000000" style=""><span style="background-color: rgb(255, 255, 255);">Shiv Kumar</span><br></font><br></p><hr><b>From:</b><p>Dean Of Academic Affairs - Delhi-ncr | <b>Sent:</b>17-Mar-25 12:35 PM<br><br></p><p>Support Ticket System:</p><p>1) Priority setting is not shown while adding new ticket. Can't set the priority?</p><p>2)&nbsp; Weekly reminders for the job should be sent</p><p>3) Problem "resolved" status needs to be verified by the person who raised the ticket. Only then it should show as "Resolved".&nbsp;</p><p>4) "Mess" Category is missing</p><p>5) Options of sub-category need to be&nbsp; improved for many categories&nbsp;</p><p></p></p><!--[if BLOCK]><![endif]--><!--[if ENDBLOCK]><![endif]-->
