• Assisted in conducting final home inspections before handover to clients, ensuring compliance with the companyâ€™s quality benchmarks.
• Participated in handover coordination between internal teams (engineering, sales, and customer service) to ensure timely resolution of quality issues.
• Gained practical exposure to quality audit processes, material inspections, and on-site quality control methods.
• Developed communication skills by interacting with cross-functional teams and providing feedback to subcontractors on workmanship quality.
• Assisted in scheduling and managing possession handovers, ensuring all documentation, payments, and formalities were completed smoothly.
• Coordinated with clients during possession to explain key features, maintenance guidelines, and warranty processes.
• Handled customer queries, feedback, and complaints effectively, ensuring a positive move-in experience.
• Monitored rectification work for post-handover snags and ensured timely completion by site teams.
• Assisted in maintaining CRM (Customer Relationship Management) records for tracking customer issues and closure status.
• Observed coordination between quality, execution, and customer service teams to streamline the handover process.
• Participated in post-possession follow-ups to assess customer satisfaction and document improvement areas.