<p>Assisted in conducting final home inspections before handover to clients, ensuring compliance with the company’s quality benchmarks.<br><br>Participated in handover coordination between internal teams (engineering, sales, and customer service) to ensure timely resolution of quality issues.<br><br>Gained practical exposure to quality audit processes, material inspections, and on-site quality control methods.<br><br>Developed communication skills by interacting with cross-functional teams and providing feedback to subcontractors on workmanship quality.<br><br>Assisted in scheduling and managing possession handovers, ensuring all documentation, payments, and formalities were completed smoothly.<br><br>Coordinated with clients during possession to explain key features, maintenance guidelines, and warranty processes.<br><br>Handled customer queries, feedback, and complaints effectively, ensuring a positive move-in experience.<br><br>Monitored rectification work for post-handover snags and ensured timely completion by site teams.<br><br>Assisted in maintaining CRM (Customer Relationship Management) records for tracking customer issues and closure status.</p><p>Observed coordination between quality, execution, and customer service teams to streamline the handover process.<br><br>Participated in post-possession follow-ups to assess customer satisfaction and document improvement areas.</p>