• • <b>Actively led the end-to-end design and implementation</b> of the <b>ERP system</b>, driving cross-departmental collaboration to<b> ensure seamless business integration, operational efficiency, and data transparency.</b>
• • Directed ERP model development and functional architecture design,<b> working closely with department heads to map workflows, eliminate process redundancies, and establish scalable frameworks.</b>
• • <b>Oversaw ERP optimization and enhancement cycles</b>, implementing continuous improvement measures and governance frameworks <b>to ensure long-term system sustainability and superior user experience</b>.
• • <b>Drove the strategic development and integration of a new home interiors venture</b>, collaborating with leadership to <b>define business models, market research, operational blueprints, and technology enablement strategies.</b>
• • <b>Developed and presented the corporate profile and client-facing materials,</b> articulating the company’s<b> strategic vision, service portfolio, and competitive differentiators to key stakeholders.</b>
• • <b>Acted as a strategic liaison for prospective clients, managing initial consultations, building relationships, and aligning client requirements </b>with organizational capabilities and service offerings.
• • <b>Provided executive-level insights</b> through ERP-driven <b>analytics and dashboards</b> to support <b>leadership decision-making, performance evaluation, and resource optimization.
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• • Led organization-wide ERP training and capability-building programs, <b>fostering digital adoption and operational excellence across all departments.</b>
• • <b>Conducted and analyzed exit interviews</b>, identifying key drivers of attrition and <b>recommending strategic retention and engagement initiatives</b> to strengthen organizational culture.